{"id":9863,"date":"2017-09-12T08:33:44","date_gmt":"2017-09-12T06:33:44","guid":{"rendered":"https:\/\/gymnagoods.ee\/frequently-asked-questions\/"},"modified":"2026-02-26T19:50:13","modified_gmt":"2026-02-26T17:50:13","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/gymnagoods.ee\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9863\" class=\"elementor elementor-9863 elementor-1660\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8dbaaae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8dbaaae\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9a5cbbe\" data-id=\"9a5cbbe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf6bb75 elementor-widget elementor-widget-tbay-heading\" data-id=\"bf6bb75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tbay-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<div class=\"widget tbay-element tbay-element-heading\">\r\n\t\t\t\t<h2 class=\"heading-tbay-title widget-title\">\r\n\t\t\t\t\t\t\t\t\t<span class=\"title\">Frequently asked questions<\/span>\r\n\t\t\t\t\t    \t\r\n\t\t\t\t\t\t\t<\/h2>\r\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d083254 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d083254\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b783b6\" data-id=\"2b783b6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18fd7f9 elementor-widget elementor-widget-toggle\" data-id=\"18fd7f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2621\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2621\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I pick up my order from the warehouse located at Peterburi tee 90G, Tallinn?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2621\"><p>You can pick up your order yourself from our warehouse pickup point in Tallinn (Peterburi tee 90g, Mon\u2013Fri 8:30\u201316:30). After placing the order on our website, it will be ready for collection the next day. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2622\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2622\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do I need to register to place an order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2622\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2622\"><p>No need. You can order products as a guest or as a registered customer. However, if you wish to continue ordering from our e-shop, we recommend you create an account. Your own account gives you the additional possibility to see your purchase history, view and edit your contact details. Placing an order is easier and faster thanks to pre-filled address fields.    <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2623\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2623\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I change my subscription if I have already paid?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2623\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2623\"><p style=\"font-weight: 400;\">In case you have noticed an error in your order, you have the possibility to modify your order immediately after placing it. To modify your order, or to notify us of a change, please send an e-mail to <a href=\"mailto:info@gymnagoods.ee\">info@gymnagoods.ee<\/a>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2624\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2624\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How quickly will the product arrive?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2624\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2624\"><p style=\"font-weight: 400;\">Purchased goods will reach you within 1-4 working days from the date of payment. If the invoice has been paid over a weekend or during a holiday, the goods will be delivered within 1-4 working days after the holiday. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2625\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2625\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I return the product I bought?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2625\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2625\"><p style=\"font-weight: 400;\">Yes, of course. You have a 14-day right of return from the date of receipt of the goods. Returned goods must be unused, undamaged and in their original packaging.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2626\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2626\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">  Once I have returned the product, when can I get a refund?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2626\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2626\"><p style=\"font-weight: 400;\">We will refund the customer within 5 calendar days of receipt of the goods.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2627\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2627\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are all products returnable?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2627\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2627\"><p><strong>No. Gift cards, underwear, cosmetics with opened packaging, perfumes, face masks, and hairbrushes cannot be returned. <\/strong><\/p>\n<p><span style=\"font-family: 'Open Sans', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff; color: #000000;\">Please always open the product packaging carefully without damaging it. If it is not possible to open the packaging without causing damage, the returned product does not have to be in its original packaging. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2628\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2628\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What discounts apply in the online shop?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2628\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2628\"><p style=\"font-weight: 400;\">Both promotional discounts and promotional codes apply at Gymnagoods.ee.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2629\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2629\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">  How to use a promotional code?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2629\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2629\"><p>To apply the discount, enter your unique code in the &#8220;Discount Code&#8221; field in the shopping cart and click on the &#8220;Apply&#8221; button.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26210\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-26210\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What are the payment options?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-26210\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-26210\"><p style=\"font-weight: 400;\">You can pay in the Gymnagoods.ee online shop using the following payment methods: Swedbank, SEB Bank, Luminor Bank, COOP Bank, LHV Bank.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26211\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-26211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is it possible to pay by invoice?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-26211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-26211\"><p style=\"font-weight: 400;\">It is not possible to pay by invoice in the Gymnagoods.ee online shop.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26212\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-26212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I forgot my account password. What should I do now?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-26212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-26212\"><p>Don&#8217;t worry! Go to the login page of your account and press &#8220;Forgot your password?&#8221;. button. In the box below, enter the e-mail address you used to register as a user on Gymnagoods.ee and click on the &#8220;Confirm&#8221; button. We will send a link to renew your password to your email address and create a new password for you.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26213\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-26213\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I get my address, password, etc.? anything else?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-26213\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-26213\"><p style=\"font-weight: 400;\">Log in to Gymnagood.ee and press the &#8220;Account info&#8221; button. On the next page, tick the &#8220;Change password&#8221; box. In the view that opens, you can make the necessary changes.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26214\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-26214\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is the merchandise sold on Gymnagoods.ee original?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-26214\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-26214\"><p>All the merchandise sold in the Gymnagoods e-shop is original and guaranteed by close cooperation with distributors, manufacturers and the largest warehouses in Europe. Trafficking in counterfeit goods is a criminal offence punishable by law and is not dealt with by Gymnagoods.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How can I pick up my order from the warehouse located at Peterburi tee 90G, Tallinn?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can pick up your order yourself from our warehouse pickup point in Tallinn (Peterburi tee 90g, Mon\\u2013Fri 8:30\\u201316:30). After placing the order on our website, it will be ready for collection the next day. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Do I need to register to place an order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No need. You can order products as a guest or as a registered customer. However, if you wish to continue ordering from our e-shop, we recommend you create an account. Your own account gives you the additional possibility to see your purchase history, view and edit your contact details. Placing an order is easier and faster thanks to pre-filled address fields.    <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Can I change my subscription if I have already paid?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"font-weight: 400;\\\">In case you have noticed an error in your order, you have the possibility to modify your order immediately after placing it. To modify your order, or to notify us of a change, please send an e-mail to <a href=\\\"mailto:info@gymnagoods.ee\\\">info@gymnagoods.ee<\\\/a>. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How quickly will the product arrive?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"font-weight: 400;\\\">Purchased goods will reach you within 1-4 working days from the date of payment. If the invoice has been paid over a weekend or during a holiday, the goods will be delivered within 1-4 working days after the holiday. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Can I return the product I bought?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"font-weight: 400;\\\">Yes, of course. You have a 14-day right of return from the date of receipt of the goods. Returned goods must be unused, undamaged and in their original packaging.  <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Once I have returned the product, when can I get a refund?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"font-weight: 400;\\\">We will refund the customer within 5 calendar days of receipt of the goods.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Are all products returnable?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>No. Gift cards, underwear, cosmetics with opened packaging, perfumes, face masks, and hairbrushes cannot be returned. <\\\/strong><\\\/p>\\n<p><span style=\\\"font-family: 'Open Sans', Helvetica, Arial, sans-serif; font-size: 16px; background-color: #ffffff; color: #000000;\\\">Please always open the product packaging carefully without damaging it. If it is not possible to open the packaging without causing damage, the returned product does not have to be in its original packaging. <\\\/span><\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What discounts apply in the online shop?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"font-weight: 400;\\\">Both promotional discounts and promotional codes apply at Gymnagoods.ee.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How to use a promotional code?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To apply the discount, enter your unique code in the &#8220;Discount Code&#8221; field in the shopping cart and click on the &#8220;Apply&#8221; button.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What are the payment options?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"font-weight: 400;\\\">You can pay in the Gymnagoods.ee online shop using the following payment methods: Swedbank, SEB Bank, Luminor Bank, COOP Bank, LHV Bank.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Is it possible to pay by invoice?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"font-weight: 400;\\\">It is not possible to pay by invoice in the Gymnagoods.ee online shop.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"I forgot my account password. What should I do now?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Don&#8217;t worry! Go to the login page of your account and press &#8220;Forgot your password?&#8221;. button. In the box below, enter the e-mail address you used to register as a user on Gymnagoods.ee and click on the &#8220;Confirm&#8221; button. We will send a link to renew your password to your email address and create a new password for you.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How do I get my address, password, etc.? anything else?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"font-weight: 400;\\\">Log in to Gymnagood.ee and press the &#8220;Account info&#8221; button. On the next page, tick the &#8220;Change password&#8221; box. In the view that opens, you can make the necessary changes.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Is the merchandise sold on Gymnagoods.ee original?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All the merchandise sold in the Gymnagoods e-shop is original and guaranteed by close cooperation with distributors, manufacturers and the largest warehouses in Europe. Trafficking in counterfeit goods is a criminal offence punishable by law and is not dealt with by Gymnagoods.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions How can I pick up my order from the warehouse located at Peterburi tee 90G, Tallinn? You can pick up your order yourself from our warehouse pickup point in Tallinn (Peterburi tee 90g, Mon\u2013Fri 8:30\u201316:30). After placing the order on our website, it will be ready for collection the next day. Do &hellip; <a href=\"https:\/\/gymnagoods.ee\/en\/frequently-asked-questions\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Frequently asked questions<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9863","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions - GymnaGoods<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gymnagoods.ee\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - GymnaGoods\" \/>\n<meta property=\"og:description\" content=\"Frequently asked questions How can I pick up my order from the warehouse located at Peterburi tee 90G, Tallinn? 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