recently added items

x
Home
Search

Buying and selling conditions

1. OVERVIEW

1.1 Letters will take up to 5 working days to respond. If you have any questions or would like to find out more about your order, please do not hesitate to contact customer service.
1.2 Payments are accepted in EUR.

2. TELLING

2.1 You can order products from our online shop without registering, but registered users may be entitled to additional benefits. The system is secure and convenient to use, and your personal data is protected by us.

2.2 In order to place an order, you must complete the following steps:
1) Add the appropriate product(s) to your shopping cart;
2) Proceed to the shopping cart by clicking on the shopping cart button at the top of the page;
3) Fill in the requested fields, select the appropriate transport and payment method;
4) Read through the Terms and Conditions of Purchase and Sale and, if you agree, confirm your acceptance;
5) Click on the “Place Order” button and make the payment for the order.
Now all you have to do is wait for your order confirmation to arrive by email and for your order to be processed.

3. PAYMENT

3.1 After you have paid for your purchase, be sure to click on the “Back to Merchant” button.
3.2 You can pay for your order quickly and securely from our website via bank links.

3.2.1 We support the following bank links: Swedbank, SEB, LHV bank, Luminor bank, Citadele and COOP bank.
3.3 The order will be processed as soon as 100% of your payment has been credited to the current account.
3.4 The Buyer shall bear the service charges related to payments.

4. DELIVERY TO

4.1 Once you have successfully paid for your goods, you will receive a confirmation e-mail with detailed information. If you have not received this letter, please be sure to contact customer service. Your order will then be processed. Once the goods have been completed, they will be dispatched to you and you will immediately receive an e-mail with the message “Your order has been dispatched”.

4.1.1 NB: No dispatch/receipt on public holidays.
4.2 For the exact and up-to-date modes of delivery and their costs, please consult the Transport Information page.
4.3 In the event that the Client does not collect the parcel on time and it is returned to Medcapital OÜ, the Client is liable for the costs of return and, if requested, the costs of re-delivery. If the customer has ordered the goods to be collected at the branch, the customer is obliged to collect the goods within 3 calendar months. 3. In the event of non-delivery, the order will be cancelled and the amount paid for the order will not be refunded.

5. RIGHT OF WITHDRAWAL

5.1 The Customer has the right to withdraw from the contract and exchange or return the goods within 14 days of receipt of the ordered goods without giving any reason. In the event of withdrawal from the contract, the customer must return the goods immediately, but not later than 14 days.

5.2 Goods may be sampled and inspected to ascertain their suitability or unsuitability, but the sampling must ensure that the goods and their packaging are affected as little as possible. Trial shall mean equivalent use as is customary in retail establishments prior to purchase.
5.3 The returned product must be in the original packaging, with the original labelling and in the same condition as at the time of delivery to the customer. If it is possible to open the packaging of the goods without damaging the packaging, the customer undertakes to open the packaging in this way. If the original packaging of the goods is damaged or if the use of the goods during the trial period exceeds the reasonable extent necessary to examine the goods, or if the goods to be returned are not in a similar condition to new goods of the same type, the Seller shall be entitled to deduct compensation for the loss in value of the goods from the amount to be returned to the Customer. The amount of the compensation shall be determined on a case-by-case basis according to the extent of the possible depreciation of the returned goods and the Customer shall be informed of the amount of the compensation as soon as possible after the amount of the compensation has been determined.
5.4 The cost of returning the goods shall be borne by the Buyer, unless the reason for returning the goods is that the goods to be returned do not correspond to what was ordered (e.g. wrong or defective goods).
5.5 The Buyer must return the Goods within 14 days of the date of the application or provide proof that he has delivered the Goods to the carrier within the aforementioned period.
5.6 Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days after receipt of the withdrawal, return to the buyer all payments received from the buyer under the contract.
5.7 The online shop may refuse to make refunds until it has received the goods that are the subject of the agreement or until the buyer has provided proof that it has returned the goods, whichever is the earlier.
5.8 If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online shop, the Online shop is not obliged to refund the consumer the cost that exceeds the cost of the usual delivery method.
5.9 The online shop has the right to withdraw from the sales transaction and to demand the return of the goods from the buyer, if the price of the goods in the online shop is indicated significantly below the market price of the goods due to a mistake.
5.10 In order to withdraw from the Goods, the Customer must fill in a withdrawal form which can be found here: Return of Goods Form
5.11 After submitting your claim, you may send the goods to +372 5858 5816, or, in the case of a larger item, return it to our representative at.
5.12 The time limit for lodging complaints is 2 years. It should be noted that if a defect appears in the goods within 6 months of purchase, it is presumed to have existed at the time of purchase, unless the seller proves otherwise. After the 6-month period, the onus is on the consumer to prove that the defect is a manufacturing defect and not a defect caused by the consumer’s own misuse.
5.13 In the event of a defect, the Buyer has the right to contact the online shop within two months at the latest by sending an e-mail to info@gymnagoods.ee or by calling +372 5858 5816. The online shop will respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.

6. ANDMECAFTS

6.1 The personal data of the client is processed in accordance with the Personal Data Protection Act.

6.2 Medcapital OÜ collects the Consumer’s personal data when creating a customer account and/or placing an order.
6.3 The personal data processed are the Consumer’s name, e-mail address, mobile phone number and preferences.
6.4 Medcapital OÜ uses personal data for the purpose of providing, developing and personalising services to the Consumer. These services should be understood in particular as the sale of goods to Consumers in the online shop and the organisation of personalised offers.
6.5 By entering the data in the online shop and with the corresponding confirmation, the Consumer grants the right to collect and process the Consumer’s personal data and to forward the data necessary for the delivery of the goods to the logistics partner.
6.6 Medcapital OÜ has the right to use the Consumer’s home or business address for advertising and other information to the Consumer.
6.7 The consumer has the right at any time to prohibit the collection and use of his/her personal data, unless this is necessary for the recovery of a claim arising from the contract or for the delivery of the goods. Consent to the use of personal data cannot be withdrawn retroactively.
6.8 The use of electronic personal data for direct mail will only take place if the Consumer has consented to this on the Medcapital OÜ website.
6.9 Encrypted data communication with banks when paying for purchases ensures the security of the Consumer’s personal banking details and Medcapital OÜ does not have access to them.
6.9.1 Medcapital OÜ will not disclose personal data received about the Client to third parties.
6.10 Medcapital OÜ shall have the right to forward the Client’s Facebook Messenger campaigns, news and notifications related to orders.

7. OTHER CONDITIONS

7.1 LIABILITY AND FORCE MAJEURE:

7.1.1 Medcapital OÜ shall be liable to you and you shall be liable to Medcapital OÜ for any damage caused to the other party by breach of these Terms and Conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia.
7.1.2 Medcapital OÜ shall not be liable to you for any loss or damage caused to you or for any delay in delivery of the Product if the loss or damage or delay in delivery of the Product is due to a circumstance beyond Medcapital OÜ’s reasonable control and which Medcapital OÜ did not foresee and could not have foreseen (force majeure).
7.2 BREACH OF OBLIGATIONS:
7.2.1 Breach of Obligations means failure to comply with the terms of the Order or failure to comply with the terms of the Order, including delay in performance.
7.3 REMEDIES FOR BREACH OF OBLIGATIONS:
7.3.1 If the online shop is in breach of its obligations, the customer may:
1) require performance of an obligation;
2) refuse to perform an obligation owed by you;
3) claim damages;
4) withdraw from or cancel the contract;
5) lower the price;
6) in the event of delay in the performance of a financial obligation, to charge default interest.
7.3.2 In the event of a breach of an obligation, the Customer may exercise, separately or in combination, all remedies available under the law or the Contract, which may be exercised simultaneously, unless the law or the Contract provides otherwise. In particular, the exercise of a remedy for breach of the obligation shall not deprive the customer of the right to claim damages for loss or damage caused by the breach.
7.3.3 The Client may not rely on a breach of an obligation by Medcapital OÜ and may not pursue any remedy in respect thereof to the extent that the breach was caused by his own act or by a circumstance or event attributable to him and the risk of which he bears.
7.4 CUSTOMER’S RIGHTS IN DISPUTE RESOLUTION
7.4.1 Issues not specifically resolved in these Terms and Conditions shall be governed by the legislation in force in the Republic of Estonia.
7.4.2 In order to resolve disputes, the Customer may contact the European Union Consumer Dispute Resolution Platform(https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ET), the Consumer Protection and Technical Surveillance Authority(https://www.ttja.ee/et/tarbijale/kaebuse-esitamine) or the courts.
If you have any questions, please contact us here or call +372 5858 5816.

TOP